Privacy Policy
Last updated: September 19, 2024
1. Introduction
At Senior Care, we are committed to protecting the privacy and personal information of the seniors we care for, as well as their families. This Privacy Policy explains how we collect, use, store, and share information through our senior care services—including in-home care, assisted living support, digital tools, and customer communications.
2. Information we collect
To deliver high-quality and personalized senior care, we may collect the following types of information:
Personal Information: Full name, age, gender, contact information, emergency contact details, and family caregiver data.
Health Information (Sensitive Data): Medical history, current health conditions, medications, allergies, care needs, mobility details, and doctor’s information.
Service Information: Details related to appointments, services provided, and care plans.
Payment & Billing Information: Insurance details, billing addresses, payment methods, and transaction records.
Technical & Usage Data: When using our website or app, we may collect IP addresses, browser types, and usage logs.
3. How we use your information
We use personal and health-related information to:
Provide safe, effective, and customized senior care services.
Create and update care plans tailored to individual needs.
Communicate with family members and medical professionals.
Process payments and handle insurance claims.
Comply with healthcare regulations and legal obligations.
Improve our services, customer support, and digital tools.
4. Legal basis for processing
We process personal and health information only when we have a lawful basis, such as:
Your explicit consent (or that of a legal guardian).
A legitimate interest in providing care services.
A legal obligation to protect health and safety.
A contractual requirement related to service delivery.
5. Information sharing & disclosure
We do not sell your personal data. We may share information with:
Healthcare Professionals: Doctors, nurses, therapists, and emergency services involved in your care.
Authorized Family Members or Caregivers: When necessary for health and safety.
Service Providers: Third parties who support our operations (e.g., home health software, payment processors).
Legal Authorities: When required by law or in case of emergencies.
6. Data security
We implement strong administrative, technical, and physical safeguards to protect your data. This includes secure databases, encryption, access control, and staff confidentiality agreements. However, no system is completely immune to breaches.
7. Your rights
Depending on your jurisdiction, you or your legal guardian may have the right to:
Access or correct your personal data.
Request deletion or restriction of your data.
Withdraw consent at any time.
File a complaint with a data protection authority.
To exercise these rights, please contact us using the information below.
8. Data retention
We retain personal and health information only as long as needed to provide services, comply with laws, or resolve disputes. After that, data is securely deleted or anonymized.
9. Changes to this privacy policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at: Senior Care
hello@gmail.com
Chicago HQ Estica Cop. Macomb, MI 48042